Refund & Dispute Policy
Our Refund Policy
ValueBets.net is committed to customer satisfaction. We offer the following refund options:
- Service Interruptions: If our service experiences significant downtime or technical issues affecting your ability to use the platform, you may be eligible for partial refunds or service credits at our discretion.
- Account Cancellation: Subscription fees are generally non-refundable after payment is processed. If you cancel your subscription, you will continue to have access to the service until the end of your current billing period.
- Exceptional Circumstances: In certain situations, we may consider refund requests on a case-by-case basis. Please contact our support team with details of your specific situation.
How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following information:
- Your account email address
- Date of purchase
- Reason for requesting a refund
- Any relevant details about your experience
We aim to process all refund requests within 5 business days. Refunds will be issued to the original payment method used for the purchase.
Dispute Resolution
If you have a dispute regarding our service or billing:
- Contact Support: Please first contact our customer support team at [email protected] to resolve the issue directly.
- Response Time: We commit to responding to all disputes within 2 business days.
- Escalation: If your issue remains unresolved after contacting our support team, you may escalate your dispute by requesting a review from our management team.
We strive to resolve all disputes fairly and promptly, with customer satisfaction as our priority.
Non-Refundable Services
Please note that the following are generally not eligible for refunds:
- Subscription time already used
- Accounts terminated due to violations of our Terms and Conditions
This policy was last updated on April 7, 2025. ValueBets.net and Strive Analytica AB reserve the right to update or modify this policy at any time.